These Terms and Conditions set out the basis on which Cleaners Acton provides domestic and commercial cleaning services. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Cleaners Acton, being the cleaning service provider referred to on this website and in any booking confirmation.
Client means any individual, business, tenant, landlord, agent or other party who requests, arranges or receives services from the Company.
Services means any cleaning or related services supplied by the Company, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office and commercial cleaning, after builders cleaning, carpet and upholstery cleaning, oven cleaning and related tasks agreed in writing between the parties.
Cleaner means any person or team member engaged by the Company to carry out the Services.
Premises means the property, building, office, flat, house or other location where the Services are to be performed.
Booking means any request, order or arrangement made by the Client for the Company to provide Services on a specified date and time.
The Company provides professional cleaning services within its advertised service area. The specific scope of work for each Booking will be agreed with the Client at the time of booking, taking into account the type of service, size of the Premises and any particular requirements notified in advance.
Unless expressly agreed in writing, the Services do not include tasks such as childcare, pet care, heavy lifting, exterior window cleaning at height, cleaning of unsafe areas, or any activity that may place the Cleaner at risk of injury or breach health and safety rules.
The Company reserves the right to decline or discontinue any task that, in its reasonable opinion, is unsafe, inappropriate, beyond the agreed scope or may cause damage to the Premises or contents.
Bookings may be requested by the Client through the Company’s booking channels as indicated on the website. When submitting a Booking request, the Client must provide accurate information about the Premises, type of service required, number of rooms, approximate size, and any special circumstances such as heavy soiling, presence of pets, or building works.
All Bookings are subject to the Company’s acceptance and availability of Cleaners. A Booking will only be considered confirmed when the Company issues a booking confirmation specifying the date, time, service type and any applicable charges.
The Company may, at its discretion, request photographs, descriptions or additional information about the Premises prior to confirming a Booking, particularly for end of tenancy cleaning, after builders cleaning, deep cleaning or carpet cleaning services.
The Client must ensure that a responsible adult is available to grant access to the Premises at the agreed time, or that arrangements are made for secure key access. The Client is responsible for the accuracy of any access information provided.
The Client agrees to provide safe and reasonable working conditions for the Cleaner, including access to electricity, hot and cold water, adequate lighting and safe access to all areas that require cleaning.
The Client must ensure that the Premises are free from hazards and that any potentially dangerous items, valuables, confidential documents and fragile objects are safely stored or removed before the Cleaner arrives.
The Client shall notify the Company in advance of any known risks, such as alarm systems, restricted areas, delicate surfaces, unstable fixtures, or items requiring special cleaning methods.
The Client is responsible for providing accurate details at the time of Booking. Inaccurate or incomplete information that leads to additional time or resources being required may result in adjusted charges or, in some cases, the Company being unable to complete the Service in the time booked.
Unless otherwise agreed, the Company will supply its own cleaning products and basic equipment suitable for the agreed Services.
Where specialist equipment or products are required, such as for particular flooring, upholstery or surfaces, the Client must inform the Company in advance so that appropriate arrangements can be made. If the Client requests that their own equipment or products be used, the Company accepts no liability for any loss, damage or unsatisfactory results arising from their use.
Charges for Services are calculated based on the type of service, estimated duration, size and condition of the Premises, and any additional tasks requested by the Client.
Current rates and pricing structures are made available by the Company and may be subject to change. The Company will inform the Client of any changes to prices that affect future or recurring bookings.
Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any applicable taxes that may apply under UK law. The Company will inform the Client if any taxes are chargeable.
Payment is due in accordance with the payment terms notified at the time of booking or in subsequent confirmation. The Company may require payment in advance, on the day of service, or within a specified period following completion of the Service, depending on the nature of the Booking and the Client’s status.
The Company reserves the right to suspend, withdraw or refuse further Services if invoices remain unpaid or if payment details are invalid or declined.
If the Client wishes to cancel or amend a Booking, the Client must notify the Company as early as possible using the contact methods indicated on the website.
For standard domestic cleaning and similar services, the Company operates a minimum notice period for cancellations and amendments. If the Client cancels or reschedules a Booking with less notice than the specified minimum, a cancellation fee may be applied, which may be charged as a fixed amount or a percentage of the quoted service price.
For larger jobs such as end of tenancy, after builders cleaning, or extensive deep cleaning, a longer notice period may apply. The applicable notice periods and any related fees will be communicated at the time of booking.
If the Cleaner is unable to gain access to the Premises at the agreed time, or if the Booking cannot proceed due to inaccurate instructions, health and safety concerns or other reasons beyond the control of the Company, this may be treated as a late cancellation and a fee may be charged.
The Company will make reasonable efforts to accommodate requests to change the date, time or nature of Services, subject to availability. However, the Company cannot guarantee that such changes will always be possible.
The Company aims to deliver Services with reasonable care and skill. The Client must inspect the Premises as soon as reasonably possible after completion of the Service and notify the Company promptly if the Client considers that any aspect of the Service is unsatisfactory.
Complaints should be raised within a reasonable time after the Service date to allow the Company to investigate and, where appropriate, arrange rectification. The Company may request photographs or further information to assess any complaint.
Where the Company accepts that the Service has not been provided to the agreed standard, the Company will, at its discretion, offer to re attend the Premises to rectify the issue or provide an appropriate credit. This remedy is conditional on the Client giving the Company a reasonable opportunity to address the concern.
The Company maintains appropriate insurance cover in connection with the provision of its Services. Details of insurance can be made available upon reasonable request.
The Company will not be liable for any loss, damage, cost or expense arising from or in connection with the Services, except to the extent that such loss is directly caused by the negligence or breach of these Terms and Conditions by the Company or its Cleaners.
The Company shall not be liable for normal wear and tear, pre existing damage, deterioration caused by improper maintenance, or damage arising from the use of unsuitable or defective materials, equipment or products supplied by the Client.
The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profits, loss of business, loss of rent, or loss of opportunity, whether arising in contract, tort or otherwise.
The Company’s total aggregate liability in respect of any claim or series of connected claims shall be limited to the total amount paid or payable by the Client for the specific Service giving rise to the claim, unless otherwise required by law.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence or for fraud.
The Company complies with applicable waste and environmental regulations when carrying out cleaning work and disposing of waste generated in the course of the Services.
Unless expressly agreed in writing, the Services do not include the removal or transport of large amounts of waste, bulky items, hazardous substances, clinical waste, sharp objects, chemicals, paint, solvents or electrical items from the Premises.
The Client is responsible for complying with any local waste disposal rules applicable to the Premises, including segregation of household waste and recycling where required. The Company may place general rubbish and recycling in the appropriate containers supplied at the Premises but does not arrange off site waste collection unless this has been specifically agreed and priced.
If the Client requires assistance with waste handling beyond ordinary household rubbish generated during cleaning, this must be agreed in advance. Additional charges may apply and the Company may engage licensed waste carriers where required by law.
The Company reserves the right to decline the handling or disposal of any material that may be hazardous, unlawful to transport, or unsuitable for disposal through ordinary household or commercial waste systems.
Where the Client provides keys or access codes for the Premises, the Company will take reasonable care to safeguard them and use them only for the purpose of providing the Services.
The Client is responsible for ensuring that keys supplied are in good working order and that any alarm systems or entry instructions are clear. The Company will not be liable for costs arising from faulty locks, malfunctioning alarm systems or incorrect codes provided by the Client.
In the event of lost keys, the Company’s liability will be limited to the reasonable cost of cutting replacement keys, unless otherwise required by law. The Company shall not be responsible for the cost of changing locks unless loss is due to proven negligence of the Company or its Cleaner.
The Company is committed to maintaining safe working conditions for its Cleaners and Clients. Cleaners are instructed to follow health and safety guidelines and to refuse tasks that could place them or others at unreasonable risk.
The Client must not request any task that would compromise health and safety, such as climbing on unstable surfaces, working at unsafe heights, moving excessively heavy furniture alone, or handling hazardous substances without proper equipment and training.
If a Cleaner identifies a health or safety issue at the Premises, they may suspend work in the affected area until the issue has been resolved. The Company will inform the Client of any such concerns.
The Company shall not be liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond its reasonable control. These may include severe weather, transport disruptions, power failures, accidents, illness, epidemic, governmental restrictions, or other force majeure events.
In such cases, the Company will make reasonable efforts to rearrange the affected Booking at a mutually convenient time.
The Company may collect and process personal data about Clients and their representatives in order to arrange and provide Services, take payments and manage customer relationships.
Personal data will be handled in accordance with applicable data protection laws. The Company will only use personal information for legitimate business purposes and will take reasonable steps to protect it from unauthorised access or disclosure.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, service offerings or business practices.
The current version of the Terms and Conditions will apply to all Bookings made after the date of publication. For ongoing or recurring Services, the Company will notify the Client of any material changes where required.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further exercise of it.
The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to a successor or associated entity, provided that such assignment does not materially reduce the level of service provided to the Client.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior discussions, correspondence or understandings.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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