This Privacy Policy explains how Cleaners Acton collects, uses, stores, and protects personal data in connection with our cleaning services. It applies to all Cleaners Acton customers and prospective customers located in the Acton area who use or inquire about our services, whether through our website, by telephone, in person, or by any other means.
Cleaners Acton is committed to protecting your privacy and to processing your personal data in a lawful, fair, and transparent manner in line with the General Data Protection Regulation and applicable UK data protection laws.
For the purposes of data protection law, Cleaners Acton is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed and are responsible for ensuring that it is handled in compliance with relevant legislation.
We may collect and process the following categories of personal data about you, depending on how you interact with us and the services you request:
Identification and contact details, such as your name, title, home or business address, billing address, and any other contact details you choose to provide.
Communication details, including any information that you provide when you contact us with queries, feedback, or complaints, as well as records of our communications with you.
Service-related information, such as property access details, instructions about the cleaning service, dates and times of bookings, frequency of services, and any preferences you communicate to us.
Billing and payment information, including information necessary to process payments and prevent fraud. We do not store full card details when you pay through secure third-party payment processors.
Technical and usage data, such as information about how you use our website or online booking tools, including device information, approximate location data, and browsing data collected through cookies or similar technologies, where permitted by law.
Voluntary information, including any additional details you choose to provide that may be relevant to the safe and effective delivery of our services, for example, information about pets, parking instructions, or access requirements.
We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for services, or communicate with us for any other purpose. We may also collect certain technical data automatically through your use of our website or other online tools, using cookies or similar technologies where permitted and, where required, with your consent.
We only process your personal data where we have a valid legal basis under data protection law. Depending on the specific purpose, we may rely on one or more of the following lawful bases:
Contractual necessity: to take steps at your request before entering into a contract and to perform our contract with you, for example to manage bookings, provide cleaning services, and handle payments and customer service.
Legitimate interests: to pursue our legitimate business interests in a way that is proportionate and respects your rights, for example to manage our relationship with you, improve our services, prevent fraud, ensure the security of our premises and systems, and handle general business operations.
Legal obligation: to comply with applicable legal and regulatory requirements, including tax, accounting, and record-keeping obligations or responding to lawful requests from public authorities.
Consent: where required by law, we will rely on your consent, for example for certain types of marketing communications or the use of non-essential cookies. You can withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.
We use personal data for the following purposes:
To provide, manage, and improve our cleaning services, including handling bookings, scheduling cleaners, organising access to premises, and responding to your instructions and feedback.
To manage our customer relationship with you, such as communicating about your bookings, notifying you of changes, answering your queries, and providing customer support.
To process payments and manage billing, including the prevention and detection of fraudulent or unauthorised payments.
To operate, secure, and improve our website, systems, and internal processes, including troubleshooting, data analysis, testing, and maintenance.
To comply with legal and regulatory obligations, including maintaining records required by law.
Where permitted, to send you information about our services and offers that may be of interest to you. You can opt out of receiving marketing communications at any time.
We may share your personal data with third parties where this is necessary to deliver our services, fulfil a contract with you, or comply with legal obligations. In particular, we may share information with:
Cleaning staff and contractors who need access to relevant details, such as your name, address, and service instructions, in order to carry out the cleaning services you have requested.
Payment service providers and financial institutions that process payments or assist in preventing fraud and managing chargebacks and refunds.
IT and system support providers who help us operate and maintain our website, booking systems, and internal platforms.
Professional advisers, such as accountants or legal advisers, where necessary for business administration or to obtain legal advice.
Public authorities, regulators, or law enforcement agencies, where we are legally required or permitted to do so.
Where we engage third parties to process personal data on our behalf, they act as data processors and are contractually required to handle your data only in accordance with our instructions, to keep it secure, and to comply with data protection law.
If we transfer your personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by relevant authorities or transferring to countries that have been recognised as providing an adequate level of data protection.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, manage our relationship with you, and meet legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to deal with queries, disputes, or potential claims and to meet our legal obligations. After this period, your data will be securely deleted, anonymised, or otherwise removed from our active systems.
The exact retention period may vary depending on the type of information and the applicable legal requirements. Where we rely on your consent for specific processing, we will retain the data until you withdraw your consent or until it is no longer needed for the purpose originally collected.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you, along with certain other information.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction: You can request that we restrict the processing of your personal data in specific situations, such as while we are verifying accuracy or considering an objection.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object: You can object at any time to processing that is based on our legitimate interests or for direct marketing purposes. We will stop processing your data for marketing immediately and will assess other objections in line with legal requirements.
Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who have a business need to know it and using safeguards to protect our systems and records.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
Book our cleaners Acton services and find that there is no better professionals than our experts. Give us a call today and get a free quote!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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